Customer Experience

Your Customers Deserve a Portal

Order history, course library, downloads, and ticket QR codes — self-service.

When a customer buys from you, DGateway automatically creates their account — no registration form, no password setup. They receive an email setup token to access their portal. From there, they can view order history, re-download files, access their course library, and pull up event ticket QR codes. Less support tickets for you, better experience for them.

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My Account · jane@example.com

Orders

Library

Downloads

Tickets

Settings

Your orders

Build a SaaS course#dgw_24a8

64% complete

API Handbook (eBook)#dgw_19f3

1 file · 4.2 MB

DevConf 2026 — VIP#dgw_0b21

1 ticket · QR ready

Auto-Created Accounts — Zero Friction

No registration forms. No passwords at checkout. When someone makes their first purchase, DGateway auto-creates a customer account using their email address. They receive an email with a setup token to access their portal. It's passwordless and instant — the way buying should feel.

Account auto-created on first purchase
Passwordless setup via email token
No registration form or checkout friction
Works with mobile money and card payments

My Downloads · jane@example.com

📄

API Design Handbook.pdf

4.2 MB · purchased 2 days ago

📦

Dashboard UI Kit.zip

18.6 MB · purchased 5 days ago

🎨

Brand Colors Guide.pdf

1.8 MB · purchased 1 week ago

🎵

Sound Pack Vol. 1.zip

124 MB · purchased 2 weeks ago

Signed URLs · 24h expiry · re-download any time

Order History & Receipts

Customers see every purchase they've made — products, courses, events, bundles, and templates. Each order shows the date, amount, payment method, and status. They can reference their purchase history without emailing you for receipts.

Full purchase history in one view
Date, amount, and payment method per order
Digital receipts accessible anytime
No more "can you resend my receipt?" emails

Course Library & Progress

All enrolled courses appear in the customer's library. They can pick up where they left off, track lesson completion, and see their overall progress. It's like Netflix for your courses — a single library with everything they've bought.

All purchased courses in one library
Resume where they left off
Per-lesson progress tracking
Completion certificates when available

Downloads & Ticket QR Codes

Bought a digital product? Download it again anytime from the portal. Bought an event ticket? Pull up the QR code for check-in. No digging through email for links or attachments — everything is in one place.

Re-download digital products anytime
Event ticket QR codes for check-in
Secure download links via signed URLs
All purchases accessible in one dashboard

Frequently Asked Questions

Do customers need to register before buying?▼

No. Customers buy first, and their account is created automatically. They receive an email with a setup token to access their portal after purchase.

What if a customer buys with different email addresses?▼

Each email address creates a separate customer account. Encourage customers to use the same email for all purchases to keep everything in one portal.

Can customers re-download files?▼

Yes. Digital product downloads are available in the customer portal indefinitely. Customers can re-download files anytime via secure signed URLs.

Is the customer portal branded to my business?▼

The customer portal is hosted on DGateway but shows your app name and products. Customers see their purchases across your store.

Does this cost extra?▼

No. The customer portal is included free with your DGateway account. Every purchase automatically creates a customer account.

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