Support
Talk to a human.
Or skip to the docs.
DGateway is a small team. When you message us, JB or someone on the team actually reads it. Pick whichever channel fits — we'll answer in the same one you reached out on.
Direct contact
Three ways to reach us. They route to the same place — the difference is the channel that suits you.
WhatsApp JB
One-on-one. Best for account-specific issues, KYC fast-tracks, Big Withdraw approvals, integration debugging.
Number: +256 762 063 160
Response: Within minutes during business hours (8 AM – 8 PM EAT, Mon–Sat).
WhatsApp Group
Public channel with the DGateway team and other builders. Best for general questions, peer learning, "is anyone else seeing X" threads, and seeing how others ship.
Members: Growing daily — devs from Uganda, Kenya, Tanzania, Rwanda.
Response: Often within minutes — someone is usually online.
Best for longer questions, account audits, partnership requests, security disclosures, or anything that needs a paper trail.
Address: gmukejohnbaptist@gmail.com
Response: Within 24 hours, usually same business day.
When to use which channel
A quick guide so your message lands in the right place first.
| If you need... | Use |
|---|---|
| KYC fast-track / verification video call | WhatsApp JB |
| Big Withdraw approval / Bank Transfer approval | WhatsApp JB |
| Account-specific debugging (your transactions, your wallet) | WhatsApp JB |
| Payment urgently failing in production | WhatsApp JB |
| "Is anyone else seeing X?" / general integration questions | WhatsApp Group |
| See how other apps wire DGateway | WhatsApp Group |
| Share what you've built / get feedback | WhatsApp Group |
| Security disclosure | |
| Partnership / press / commercial enquiries | |
| Account audits / compliance paper trail | |
| How do I integrate X? | Docs first, then WhatsApp |
| Where's the webhook secret in the dashboard? | FAQs / Settings page |
Self-serve first?
Many questions are already answered in our docs or FAQs — fastest path is often a quick lookup.
Full docs
Integration guides, endpoint reference, code samples in 8 languages.
FAQs
30+ questions across 9 categories — env vars, webhooks, withdrawals, KYC.
AI Integration
Generate a copy-paste prompt for Claude Code, Cursor, or Lovable.
Source on GitHub
Plugins, code samples, and the LLM reference text are all open source.
Response times
We're based in Kampala, Uganda (EAT, UTC+3). Real-time channels (WhatsApp, group) reply within minutes during business hours. Email is same-business-day. Out of hours, expect a reply the next morning.
Business hours
8 AM – 8 PM EAT
Monday to Saturday
Out of hours
Best-effort
For incidents: WhatsApp JB directly
How to get a faster reply
For account-specific questions, include these and we'll resolve in one message instead of three:
- Your app name or app slug. Helps us find your wallet, settings, and recent transactions.
- Whether you're in test or live mode. Test transactions use sandbox numbers; live use real money — debugging is different.
- The transaction reference (e.g.
DGW-COL-...) if your question is about a specific payment. - A screenshot or the exact error message if something failed. Easier to triage from the raw error than a paraphrase.
- What you've tried already. Saves us suggesting things you've already done.
Pick a channel
We're here. Reach out — we'd rather you ping us than guess.