From signup to first payment
in six clear steps.

Head to dgatewayadmin.desispay.com/store/signup and fill in your name, email, and a strong password. We send a 6-digit OTP to confirm the email is yours.

Once verified, you create your first App. An App is the unit DGateway organizes everything around — it holds your API keys, your transactions, your store settings, your withdrawal history. If you run multiple businesses, you can create one App per business under the same account.

You don't need a credit card or business documents to sign up. KYC happens at Step 2.

From your dashboard, open the Verification page. You'll see four sections — submit all four at once for the fastest review:

• ID documents — front and back of a National ID card, or a passport. Plus the ID number and the name written on it exactly as it appears.
• Phone verification — a phone number registered to the same name on the ID. We'll send an OTP to confirm you control it.
• Business info — business name, a short description of what you sell or collect payments for, and your location (city or district).
• Big Withdraw & Bank Transfer requests (optional but recommended) — submit these now so they're reviewed in the same session as KYC. Without these you're capped at UGX 100,000 per payout and can only disburse to mobile money.

Why we need all of this: DGateway is regulated under Uganda's PSP framework via our payment providers. Iotec, Relworx, and Stripe each verify our customers under their own KYB obligations. The faster we have your docs, the faster they can enable your wallet.

Your documents are encrypted at rest and only used for verification — never shared with marketers or external parties.

DGateway's default review cycle is under 24 hours — but if you're shipping today, message JB directly on WhatsApp to fast-track. The video call covers three things at once:

• KYC approval — confirms your ID and business match what you submitted.
• Big Withdraw approval — lifts the default UGX 100k per-payout cap so you can move larger amounts.
• Bank Transfer approval — enables wallet-to-bank disbursements (the Iotec bank rail covering all 26 Ugandan banks).

Three separate approval cycles, one 15-minute call. Most apps go from signup to fully-cleared the same day this way. Recommended for anyone who needs to be live within the week.

You should also join the DGateway WhatsApp community group. That's where the team and other builders answer integration questions in real time — much faster than email for "is anyone else seeing X?" type questions, and a useful place to learn from how other DGateway apps are wired.

The moment we approve your KYC, several things happen automatically:

• A verified badge appears next to your app name in the dashboard.
• The full module set auto-activates: API Access, API Keys, Subscriptions, Products, Payment Links, Bank Transfers, AI Assistant, Email Marketing, and more — no separate request flow.
• You can generate test API keys (prefix dgw_test_) and immediately run real API calls against our sandbox.

Test mode is genuinely free. Use sandbox phone numbers like 256111777111 (always succeeds) or 256111779111 (always fails) to verify your collect → webhook → status polling flow. Stripe test card 4242 4242 4242 4242 works for cards. Webhooks fire to your URL, signatures verify with your webhook secret, everything works exactly like production — just with no real money moving.

Build your whole integration here. Confirm it works. Demo it to your team or customers. Only then move to Step 5.

Selling through the hosted store? You can stop reading and skip to the next step. Products, payment links, courses, events, link-in-bio profiles, and organization payment links all work the moment your KYC clears — no connection fee, no integration, just list-and-share. You only pay the per-transaction commission when a sale completes.

Integrating DGateway into your own app via the v1 API? When you're ready to flip from sandbox to real money, pay the one-time UGX 150,000 connection fee. Open Dashboard → your app → Billing and click Pay Connection Fee. You can pay with Mobile Money or card — both flow through the same hosted checkout.

After you pay, please WhatsApp JB a screenshot of the payment confirmation (send it here). Activation is usually automatic, but the screenshot lets us double-check the receipt against your wallet and flip your app to live straight away rather than waiting for the next reconciliation pass — handy if you're shipping the same day.

What the fee covers:

• Provider onboarding paperwork. Iotec, Relworx, and Stripe each require separate KYB processing per app — wallet provisioning, settlement bank linkage, line activation. We handle all three for you.
• Live API access. Activates dgw_live_* keys, production transaction routing, smart provider failover, and live webhook delivery.
• Compliance setup. Adds your business to the regulator-reportable list our PSP partners maintain.

Paid once per app, never again. Future transactions only deduct the per-transaction commission (8% for API, varies by product type — see pricing). No monthly subscription, no minimums.

Test API calls (dgw_test_*) keep working without the fee, so you're never locked out of building or demoing. The fee is strictly the gate for live v1 API traffic on this specific app.

The integration story has two paths — pick whichever fits your workflow:

Or if you don't code at all: install the WordPress plugin for WooCommerce sites, or the Framer plugin for Framer sites. Both are no-code and connect to your DGateway dashboard.

When you're ready to flip from test to live, swap your DGATEWAY_API_KEY env var from a dgw_test_ key to a dgw_live_ key, redeploy. Nothing else changes — same endpoints, same webhook URL, same webhook secret. The key prefix is the only switch.